Privacy Policy
Last updated: 29 September 2026
Who we are
Luvora is operated by True Dream Coaching & Consultancy. This policy explains what information we collect when you or your child use Luvora, why we collect it, and how you can control it.
Information we collect
From the subscribing parent/guardian: name, email address, and payment information (processed by our payment provider — we do not store full card numbers ourselves).
About the child learner: a display name or nickname (not required to be a real name), age range, selected learning interests, and activity progress (which activities were completed, accuracy, and time spent) so the app can track learning progress and suggest what to try next.
Screening checklists (optional): if you choose to fill in one of the reading or attention checklists in your parent space, we keep your answers and the band they give. These describe your child's learning and may be sensitive, so they are used only to suggest where to start and to understand how Luvora is used. They are seen only by you and the small Luvora team, are never shared outside True Dream Coaching & Consultancy, and are never used for advertising. They are not a diagnosis.
When you agree to these pages: the date you ticked the box at sign-up, so we can show what you agreed to.
We do not knowingly collect more information about a child than is needed to operate the learning activities themselves.
How we use it
- To provide and personalize the learning activities.
- To process and manage your subscription.
- To show you (the parent) your child's progress.
- To fix bugs and improve the app.
- To respond to support requests.
We do not sell your data or your child's data to third parties, and we do not use it for advertising.
Emails we send
We email the parent or guardian who holds the account, never a child. Besides account emails (such as a password reset), we send:
- one reminder shortly before your free week ends, and
- a short weekly note of what your children learned, which you can turn off from the link in any weekly email or in Settings. The same note is always in your parent space.
Counting visits
To see which pages help families find and choose Luvora, we count visits to our public pages (such as the home, sign-up and sign-in pages) and to the parent pages, using Vercel Web Analytics. It uses no cookies, does not identify you, and does not record the rest of the page address. It is never used on the pages where your child learns.
Who we share it with
We share only what is necessary to operate the service: our payment processor (for subscription billing), our database/hosting provider, our email provider (Resend, to send the emails above to your address), our hosting provider's visit counting (Vercel Web Analytics, described above), and, if you contact support, whatever you tell us. We do not share learner activity data outside True Dream Coaching & Consultancy.
Where it is kept and how it is protected
Your data is stored with our database and hosting providers, whose servers may be outside Malaysia. We only use providers that protect data to a standard at least as strict as ours, access is limited to what running Luvora needs, connections are encrypted, and card details are held by our payment processor (Stripe), never by us. No system is perfectly secure; if a breach ever affected your data, we would tell you as the law requires.
How long we keep it
We keep account and progress data for as long as your subscription is active, plus a reasonable period afterward in case you resubscribe. You can request deletion at any time — see our account deletion page.
Your rights
- You can request a copy of the data we hold about you or your child.
- You can request correction of inaccurate data.
- You can request deletion of your account and data.
- You can cancel your subscription at any time from your account settings.
- You can withdraw your consent at any time by deleting the account; the weekly email can be turned off on its own.
We handle personal data in line with Malaysia's Personal Data Protection Act 2010 and, where they apply to you, the privacy laws of the country you live in. We reply to requests within 21 days.
Children's privacy
Luvora is designed to be used by children under the supervision of, and with an account created by, a parent or guardian aged 18 or over, who confirms this and agrees to this policy when signing up. We do not knowingly allow a child to create an account independently or provide more personal information than is needed for the activities themselves. Children cannot chat with anyone, share anything publicly, or see advertising in Luvora, and the parts for grown-ups — including payments — sit behind a question a young child cannot answer. If you believe a child has signed up without a parent, tell us and we will delete the account.
Changes to this policy
If we change this policy, we will update the date at the top of this page, and tell you by email or in the app before a change that affects how we use your or your child's data takes effect.
Contact us
To delete your account and your child's data, use the account deletion page. For a copy of your data, a correction, or any other privacy question, use Message us in your parent space (sign in, answer the grown-up question, then open Parent space). Luvora is operated by True Dream Coaching & Consultancy, Malaysia, who is responsible for your data.